Customer support · Helpdesk tools
Outsourced support agents for Zendesk, Gorgias, Freshdesk and more
We provide trained customer support agents who work inside your existing helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, eDesk, Shopify Inbox or Amazon Seller Central. You add them as agent seats, and they follow your macros, tags and escalation rules from the first day.
Tools we work in
| Helpdesk | Typical users | What our agents do in it |
|---|---|---|
| Gorgias | Shopify brands | Order edits, refunds and returns from the ticket, macros, social and chat replies |
| Zendesk | Larger brands, multi-store | Ticket triage, views and SLAs, macros, help center articles |
| Freshdesk | Growing brands on a budget | Tickets, canned responses, automations, knowledge base |
| Intercom | Subscription and app-led brands | Live chat, Fin AI handover, inbox rules |
| Help Scout | Brands that want a personal email feel | Shared inbox, saved replies, Docs |
| eDesk | Multi-marketplace sellers | Amazon, eBay, Walmart and Shopify messages in one inbox |
| Shopify Inbox | Smaller Shopify stores | Live chat and order lookups |
| Seller Central | Amazon sellers | Buyer-Seller Messaging, A-to-z claims, feedback requests |
Gorgias vs Zendesk for ecommerce
Gorgias is built for Shopify. Agents see the customer's orders next to the ticket and can refund, cancel or edit an order without leaving it, which makes it fast for typical DTC questions. Zendesk is more flexible and scales better across many brands, languages and channels, but needs more setup and apps to reach the same order-level speed. Small and mid-size Shopify brands often prefer Gorgias. Larger or multi-channel operations often prefer Zendesk.
What is the best helpdesk for Amazon sellers?
Amazon requires sellers to answer buyer messages inside Seller Central's messaging system, and policies limit what you can say and link to. eDesk is built for marketplace sellers and pulls Amazon, eBay and Walmart messages into one inbox. Gorgias and Zendesk can connect to Amazon through integrations. For sellers with few messages, Seller Central alone works fine.
What our agents set up for you
- Macros and saved replies for your top 20 questions.
- Tags, views and routing rules so urgent tickets are seen first.
- SLA targets and a weekly report on response time and volume.
- Help center articles that deflect repeat questions.
Questions
Frequently asked questions
Do you resell helpdesk software?
No. You subscribe to the tool directly. That keeps your data and history in your own account.
Can you migrate us from one helpdesk to another?
Yes. We rebuild macros, rules and tags in the new tool and help move ticket history where the tool supports it.
Related
Start with a free review, then decide
Whether it is your Amazon account, a launch from Shopify, or your customer support, you get a written review and a clear next step within one business day.